Shipping Policy

Sellify Scooters (“we”, “our”, and “us”) operates this website. By placing an order through this website, you agree to the terms outlined below. These terms are designed to ensure both parties understand and agree to the shipping and delivery process, helping to protect both the customer and our business.

1. General

All orders are subject to product availability. While we make every effort to maintain accurate stock levels on our website, occasional inventory discrepancies may occur. If an item becomes unavailable after your order has been placed, we will ship the available products and contact you regarding the unavailable item. You may choose to wait for the item to be restocked or receive a refund for the unavailable product.

2. Shipping Costs

Shipping charges are calculated during checkout based on the weight, dimensions, and delivery destination of your order.

Shipping fees will be added to your order total during checkout and represent the final shipping cost.

3. Returns

3.1 Returns Due to Change of Mind

Sellify Scooters accepts returns due to a change of mind provided that:

  • The return request is submitted within 7 days of receiving the item.
  • The item is returned in its original packaging.
  • The product is unused, undamaged, and in resalable condition.

Return shipping costs are the customer’s responsibility, and customers must arrange their own return shipping.

Once the returned item has been received and inspected, refunds will be issued as store credit for future purchases.

Please note that shipping charges paid on the original order are non-refundable.

3.2 Warranty Returns

Sellify Scooters honors valid warranty claims submitted within 90 days of receiving the item.

Customers are required to prepay the return shipping costs. If the warranty claim is approved, we will reimburse the return shipping charges.

Warranty claims are generally processed within 7 business days after receiving the returned product.

If your warranty claim is approved, you may choose one of the following:

  • Refund to your original payment method.
  • Store credit.
  • Replacement item (subject to stock availability).

4. Delivery Terms

4.1 Domestic Transit Time

Domestic deliveries typically arrive within 1–3 business days.

4.2 Dispatch Time

Orders are generally dispatched within 1–2 business days after payment has been received.

Our warehouse operates Monday through Friday during normal business hours, excluding UAE public holidays. During holiday periods, dispatch times may be slightly delayed.

4.3 Change of Delivery Address

Delivery addresses can be changed at any time before the order has been dispatched.

4.4 P.O. Box Deliveries

We can ship to P.O. Box addresses using postal services only. Courier delivery is not available for P.O. Box addresses.

4.5 Out of Stock Items

If an item becomes unavailable after your order has been placed, we will refund the unavailable item and dispatch the remaining products.

4.6 Delivery Delays

If your order has not arrived within the expected delivery timeframe, please contact us so we can investigate with the shipping provider.

5. Tracking Information

Once your order has been dispatched, you will receive shipment tracking information that allows you to monitor your delivery using the courier’s tracking system.

6. Parcels Damaged During Transit

If your parcel arrives damaged:

  • If possible, refuse delivery and notify the courier.
  • If the parcel has already been delivered, contact our customer support immediately so we can assist you.

7. Duties & Taxes

7.1 Sales Tax

Applicable taxes are included in the product prices displayed on our website unless otherwise stated.

7.2 Import Duties & Taxes

International orders may be subject to customs duties, taxes, or import charges imposed by the destination country.

These charges are the responsibility of the customer.

If import duties or taxes are refused and the shipment is returned to Sellify Scooters, the customer will receive a refund for the product value only, less any return shipping charges. Original shipping charges are non-refundable.

8. Order Cancellations

Orders may be cancelled at any time before dispatch.

If your order has already been shipped, please refer to our Return & Refund Policy.

9. Shipping Insurance

Shipments are insured for loss and damage up to the value declared by the shipping carrier.

9.1 Damaged Parcels

If a parcel is damaged during shipping, we will arrange a replacement or refund after the courier completes its investigation.

9.2 Lost Parcels

If a shipment is confirmed lost by the courier after investigation, we will provide either a replacement or a full refund.

10. Customer Service

For any questions regarding shipping, delivery, returns, or your order, please contact us:

Sellify Scooters

Email: info@sellifyscooters.com

Address: Dragon Mart 2, International City, Dubai

Phone / WhatsApp: +971 52 208 0671