At Sellify Scooters, we are committed to providing high-quality products and ensuring customer satisfaction. This Warranty Policy explains the warranty coverage applicable to products purchased from our store.
Warranty Coverage
Most products purchased from Sellify Scooters are covered by a 90-day limited warranty from the date of delivery unless otherwise stated on the product page.
The warranty covers manufacturing defects in materials or workmanship under normal use.
What Is Covered
The warranty includes:
- Manufacturing defects.
- Faulty electrical or mechanical components caused by manufacturing issues.
- Product malfunctions occurring under normal and intended use during the warranty period.
What Is Not Covered
The warranty does not cover:
- Normal wear and tear.
- Damage caused by accidents, misuse, abuse, negligence, or improper handling.
- Water damage or exposure to extreme weather conditions unless the product is specifically designed for such use.
- Damage resulting from unauthorized repairs, modifications, or alterations.
- Cosmetic damage such as scratches, dents, discoloration, or general wear.
- Damage caused by improper charging or use of incompatible accessories.
- Consumable parts that naturally wear out over time, such as tires, brake pads, inner tubes, grips, and similar components.
Warranty Claim Process
If you believe your product is covered under warranty:
- Contact our customer support within the warranty period.
- Provide your order number or proof of purchase.
- Describe the issue and include clear photos or videos showing the problem.
- Our support team will review your claim and may request additional information if necessary.
If the warranty claim is approved, we will determine the most appropriate solution.
Warranty Resolution
Depending on the nature of the issue, Sellify Scooters may choose to:
- Repair the product.
- Replace the defective part.
- Replace the product with the same or an equivalent model (subject to availability).
- Issue a refund where repair or replacement is not possible.
Return Shipping
Customers may be responsible for shipping the product to our service center for inspection.
If the warranty claim is approved, return shipping reimbursement or replacement shipping will be handled at the discretion of Sellify Scooters.
Warranty Limitations
This warranty applies only to the original purchaser and is non-transferable.
The warranty becomes void if the product has been:
- Modified or altered.
- Used for commercial rental purposes (unless specifically approved).
- Repaired by an unauthorized technician.
- Used in a manner inconsistent with the manufacturer’s instructions.
Contact Us
For warranty claims or assistance, please contact:
Sellify Scooters
Email: info@sellifyscooters.com
Address: Dragon Mart 2, International City, Dubai
Phone / WhatsApp: +971 52 208 0671
Our customer support team will be happy to assist you with any warranty-related questions.